30-day returns
You have 30 days after receiving your robe to request a return. To be eligible, the robe must be in the same condition you received it — unworn or unused, with tags, in its original packaging — and you will need your receipt or proof of purchase.
How to start a return
Email us at everwarmco@mailum.com to begin. Returns should be sent to: Chabrowa 10, 43-353 Poręba, Poland.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order as soon as it arrives and contact us immediately if the robe is defective or damaged, or if you received the wrong item, so we can put it right.
Exceptions
Some items cannot be returned, including perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. Unsure about your item? Just ask.
Unfortunately we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new one.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. The same conditions apply: unworn or unused, with tags, in original packaging, with proof of purchase.
Refunds
We will let you know once we have received and inspected your return, and whether the refund is approved. If approved, you will be refunded automatically on your original payment method within 10 business days — though your bank or card company may take a little longer to post it.
If more than 15 business days have passed since your refund was approved, contact us at everwarmco@mailum.com.