Order processing
Every order is prepared within 1–3 business days, excluding weekends and holidays. As soon as your robe is on its way, you will receive a confirmation email with tracking information. During busy seasons and sales, processing may take a little longer.
Delivery estimates
Estimated delivery times: Europe 5–10 business days; United Kingdom 5–10 business days; United States and Canada 7–12 business days; everywhere else 7–15 business days.
These are estimates only — customs, carrier delays and seasonal demand can all affect timing.
Shipping costs
Shipping rates are calculated at checkout based on your location. We run free-shipping promotions from time to time, so keep an eye out.
Tracking your order
Once your order ships, your tracking number arrives by email. Please allow 24–48 hours for tracking updates to appear.
Customs and duties
International orders may be subject to customs duties or import taxes. These are the customer's responsibility and are not included in our shipping fees.
Addresses, delays and lost parcels
Please double-check your shipping address at checkout — we cannot take responsibility for delays or lost parcels caused by an incorrect address.
If your order is significantly delayed or appears lost, email everwarmco@mailum.com and we will help resolve the issue with the carrier.